Resident Support Services Framework

Once operational, the Muslim Seniors Residence will offer a core suite of paid services designed to promote independence, dignity, and wellbeing for residents. Services will be culturally sensitive and customizable to individual needs. Additional services may be added in response to resident demand.

Companionship and Emotional Support:

• Description: Regular social engagement, one-on-one visits, and group activities that reduce isolation and promote mental wellbeing.

• Scope: Scheduled friendly visits, facilitated discussion groups, religious and cultural gatherings, and seasonal events.

• Delivery model: Trained community coordinators and vetted volunteers under supervision of residence staff.

• Benefits: Improves mood, reduces loneliness, supports mental health, and strengthens community bonds.

Digital Skills Assistance:

• Description: Hands-on training and on-demand help for smartphones, tablets, video calling, email, and basic online safety.

• Scope: Small-group workshops, one-to-one tutoring, device setup, and assistance with telehealth or online banking as requested.

• Delivery model: Digital facilitators or partnered vendors offering scheduled clinics and drop-in support.

• Benefits: Enhances social connection, access to services, and digital confidence.

Medication Reminders and Health Monitoring:

• Description: Structured medication prompting and non-clinical monitoring to support adherence and early detection of health changes.

• Scope: Daily reminder schedules, medication tracking logs, basic vitals checks (blood pressure, pulse, glucose as applicable), and escalation protocols for abnormalities.

• Delivery model: Trained care assistants coordinated with resident primary care providers and family contacts.

• Benefits: Reduces medication errors, supports chronic disease management, and enables timely intervention.

Transportation:

• Description: On-demand and scheduled transportation for medical appointments, shopping, worship, and social outings.

• Scope: Accessible vehicle services, shared shuttle routes to key destinations, and accompaniment options for appointments.

• Delivery model: In-house drivers or contracted transportation partners with accessible vehicles and companion support.

• Benefits: Maintains independence, reduces travel barriers, and supports participation in community life.

Home Care Maintenance and Safety:

• Description: Routine maintenance and safety services that preserve unit condition and reduce accident risk.

• Scope: Minor repairs, preventative safety checks, installation of grab bars and non-slip flooring, periodic home safety audits.

• Delivery model: Licensed maintenance staff or vetted contractors scheduled through residence management.

• Benefits: Enhances unit safety, prolongs asset life, and reduces emergency repairs.

Personal Care Assistance:

• Description: Discreet support with activities of daily living for residents who require help while remaining independent.

• Scope: Assistance with bathing, dressing, grooming, mobility support, and toileting as specified in individual care plans.

• Delivery model: Certified personal support workers available on scheduled or as-needed basis with privacy and dignity protocols.

• Benefits: Preserves autonomy, promotes hygiene and comfort, and reduces caregiver burden.

Nutritious Meal Preparation:

• Description: Culturally appropriate meal services that meet dietary, religious, and health requirements.

• Scope: Daily communal meals, optional in-unit meal delivery, special-diet accommodations, and menu cycles reflecting halal standards and common preferences.

• Delivery model: Trained culinary staff or contracted catering services overseen by a nutrition advisor.

• Benefits: Ensures balanced nutrition, fosters social dining experiences, and respects religious dietary practices.

Customized Care Plans:

• Description: Individualized plans that document health needs, service preferences, goals, and escalation procedures.

• Scope: Initial assessment, periodic reviews, coordination with healthcare providers and family, and adjustments based on changing needs.

• Delivery model: Care coordinators develop and maintain plans with resident consent and multidisciplinary input.

• Benefits: Aligns services with personal goals, improves outcomes, and clarifies responsibilities and costs.

---